Billing and Payment Policy | Secure Online Payments

At Auraweave, we strive to make your checkout experience simple, secure, and transparent. This policy explains the payment methods we accept, billing practices, and other important payment-related details.

Accepted Payment Methods

We accept a variety of secure payment options to make your shopping experience convenient. Customers can pay using:

  • American Express
  • Apple Pay
  • Google Pay
  • Mastercard
  • PayPal
  • Shop Pay
  • Union Pay
  • Visa

Payments are processed securely through our payment partners to ensure the protection of your financial information.

Billing Practices

All transactions are billed ,You will see the full order total, including applicable taxes, shipping fees, and any discounts applied, at checkout. Once your payment is processed, a confirmation email with your invoice will be sent.

Payment Authorization

By completing a purchase with Auraweave, you authorize us to charge the selected payment method for the total order amount. Your card or payment provider may perform pre-authorization to verify funds, but the final charge will only occur after your order is confirmed.

Security & Fraud Prevention

We take payment security seriously and use industry-standard encryption and secure payment gateways to protect your data. Any suspicious activity may be flagged, and we may contact you to verify the transaction before processing.

Failed Payments

If a payment fails during checkout, your order will not be processed. Common reasons for failed payments include:

  • Insufficient funds
  • Expired or invalid card
  • Payment gateway errors

Customers should verify their payment information and try again or contact their payment provider if issues persist.

Refunds and Chargebacks

Refunds for returned or cancelled orders will be processed to the original payment method, following our Return & Refund Policy.

  • Refunds may take up to 10 business days to appear in your account depending on your bank or payment provider.
  • In the case of chargebacks or disputed payments, Auraweave reserves the right to investigate and provide evidence of the transaction to the payment provider.

Taxes & Fees

All applicable taxes, including GST, are included in the total at checkout. No hidden fees will be applied after payment is confirmed.

Contact Information

For any billing or payment questions, you may contact our support team:

  • Trade Name: Auraweave (promotingproducts.net)
  • Contact: live chat available
  • Email: auraweavestudio@promotingproducts.net
  • Address: Christchurch 8014, New Zealand
  • Support Hours: Monday – Friday, 10:00 A.M. – 6:00 P.M. (NZST)